ToolPak's 1-YearWarranty

An Ounce of Prevention is worth a Pound of Cure.

The fabric we use is tough, real tough and we specially make our own zippers, but it's the zippers that tend to take the brunt of abuse, so take care of them and you'll get years and years of use.  The record is 12 years.  We had a guy call us for a new one just a few moths ago.  He had one of our first models.  He took care of his zippers.

To make your products last, take care of the zipper.  Here's 4 points to keep in mind.

1) Mom says, "Keep it clean."  Works here too.   Just blow out the dirt every time you get a chance to do so.  I use the compressor or the shop vac when I'm in the shop.

2) Don't drag your ToolPak so it rubs on the zippers. 

Here's an explanation: There's a couple of threads that hold the zipper together.  We use a killer kind of thread, but if you look closely, you can see those threads. DON'T DO THIS: If you take a piece of coarse sand paper and sand those threads off, the zipper falls apart. Don't do anything that's anything like sanding your zippers and they'll work well for a long time.  (My little brother called me and told me his zippers fell right apart after he tried this.  I asked him why would you do that?  He explained it was kind of like being told not to pick a scab and he couldn't resist.  He's a numb nuts.)

3) Spray a little silicone on the zipper now and then, especially if you work in a dirty environment.  I recommend a food grade silicone.   Food grade silicone doesn't have wax or oil in it.  We learned about this from some customers who work in a lead mine in West Virginia.

NOTE: If the zippers START to become hard to move, clean them out and spray silicone on them.  Most warranty claims are from guys who don't keep it clean and force the zippers to open or close.  That's how zippers break. 

4) No Schwartzenegging. (my own term)

 

A One-year Warranty, what is that?

Many companies offer a warranty of sorts that sounds grandiose, but none is better than the ToolPak warranty.

I love those "Lifetime Warranties".  There's always some catch.  Who's lifetime is it anyway?  Seems like it's never MY lifetime.

How about those "Pro-Rated Warranties"?  By the time I need warranty service my pro-rating is ZERO.

We warrant our products to be free of defects in workmanship and materials, for a year.  That means you use our product for a year, and during that year, if you find out that you didn't get a first-quality ToolPak product, because we put it together wrong or get a bad batch of fabric, it's NOT YOUR FAULT.  We'll repair it or replace it with a new one (our call).  Free of charge.

That's all anybody really wants, a fair shake, a good quality product for their hard earned money, but we give you a YEAR to figure out if it's made well.

A year.

You should be able to tell in about three minutes.

Getting Warranty Service

OK, you get the one product in that slipped through QC.  No problem.
  1. Package up your product.

  2. Include a brief note as to what needs repair or replacement.  I mean brief. 

  3. Include your shipping address, phone number and e-mail.

  4. Include a copy of your sales slip.

  5. Send it to us at:

 Paktek Inc. 
7307--82nd St CT SW
Lakewood, WA  98498

As soon as we receive it, we'll take care of you within 24 hours!

No 83 digit code, no special RMA approval, no blood sample required. 

What Doesn't Count as Warranty

Wear and tear. Stuff wears out.  Wearing out isn't warranty.  If your jeans get a hole in them sliding into first base at the company softball game, that's an example of wearing out.

Abuse. Abuse isn't warranty.  You hang your ToolPak on your trailer hitch and drag it down the road, even though your just forgot you did it. Stuff like that is abuse.

Use the Right Hand Rule to determine abuse.  "Anything you can do to your Right Hand, that's painful, IS ABUSE".  If you lay your torch on it, dissolve it with chemicals, run over it with a truck, cut it open, encase it in concrete (not as painful as some).  See what I mean?

Alteration.   If you alter your ToolPak, that's not warranty.  For example, if you cut down a cherry tree in your backyard, you can't expect the nursery you where bought it, to replace it.  That's how a tree changes into lumber. A little alteration.  That's a lesson from George Washington.

Well that about covers it.
Call me if you have any questions.
Mark B...
Warranty Guy
800-258-8458